At Americare Medical and Mobility, patients are entitled to care that respects their dignity, privacy, and individuality. You have the right to be fully informed about your care, participate in decisions regarding treatment, refuse treatment if desired, and understand your financial responsibilities. Services are provided without discrimination, your health information is kept confidential, and you may voice complaints or suggest changes without fear of retaliation. You also have the right to create an Advance Directive and to identify staff members through proper identification.
Patients are responsible for providing accurate medical and contact information, submitting necessary forms, notifying providers of changes in condition or equipment, and properly caring for any equipment provided. Concerns should be reported promptly, and if you are unable to make decisions, family or caregivers may act on your behalf.
In the event of a natural disaster or emergency, be aware of local evacuation routes and shelter locations, keep at least one week of medications and supplies ready, and bring prescriptions, medical equipment, and contact information for your doctor and Americare. If phone lines are down or you cannot reach us, contact local authorities or go to the nearest emergency room for immediate care.
For safe care at home, maintain smoke detectors, keep a fire extinguisher nearby, use non-slip mats, grab bars, and nightlights, arrange furniture for easy movement with walkers or wheelchairs, and keep a list of emergency contacts accessible. To prevent infections, always wash hands before and after care, clean reusable medical items with alcohol, and promptly report any signs of infection or unclean equipment to Americare. We are committed to your safety, dignity, and privacy while providing the highest quality care; please contact us at 208-314-2631 with any questions.
All patients who purchase equipment will be informed of the manufacturer's warranty coverage and we will honor all warranties under applicable law. Americare Medical and Mobility will repair or replace, free of charge, equipment that is under warranty. Additionally, if available, an owner's manual with warranty information will be provided to beneficiaries for
all durable medical equipment. The patient will be required to sign a form stating that they received and understand the warranty coverage.
You may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service. To place a complaint, please call (208) 510-8017 and speak to customer services. If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal complaint in writing and forward it to leadership. You can expect a written response within 14 working days or receipt. You may also make inquiries or complaints about this company by contacting Medicare at 1-800-MEDICARE, the Community Health Accreditation Partner (CHAP) at (800) 656.9656 and/or the (Idaho Division of Occupational and Professional Licenses, Board of Pharmacy) at https://edopl.idaho.gov/OnlineServices/_/#1.
See the full article here: https://americaremm.com/pages/patient-information
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